Cake & Bake, LLC
Orlando * Champions Gate *
Haines City, FL 33844
863-353-8251
FAQ/Policies
1. Why a Faux cake?
Sometimes a customer would like to have a
big/beautiful cake, without all of the extra cake servings. Plus a
big/beautiful cake has that WOW factor, and a lot of wonderful memories are
created.
2. Do you have cake stand rentals?
We have several beautiful silver, gold and other
cake stands as well as different cupcake towers available for you to rent. Stand
rental are available and start at $35 up to $150, with a $250 deposit required. Cake stands and
cupcake stands are limited, so reserve your stand as soon as you can. The
client booking the rental is responsible for returning the item in the same
order it was received within four days after their event. We are open seven days a week, from 10AM to 11PM. If rentals are not
returned or the rental is damaged/dirty the deposit check or your credit card
will be charged for the $250 replacement/repair fee.
3. What form of payment do you accept?
We gladly accept Visa, MasterCard (most credit cards), money order, and personal checks. Credit card information is required to order a party cake. If you wish, you may pay the balance when you pick up your order. However; any orders $150.00 or more are required to make a non-refundable 35% deposit (same for out of state orders). All orders under $150.00 need to be paid in full at the time the order is placed (non-refundable). If you place
an order and you do not cancel, we do charge your credit card for the full
amount the completed cake. We require a one week notice of party cake
cancelations; otherwise full-payment is due. ALL payments made are un-refundable. There is a service fee in any checks returned (ex:NSF), of $50.00.
If you have any questions regarding payments please call: 863-353-8251
4. When should I place my order?
Party cakes: a minimum of two weeks, but it really depends on the time of the
year and our work load. (The sooner the better).
Wedding Cakes: You can order your wedding cake at any time; however, in order to
save your date, we suggest six months before wedding. When you place a deposit on your cake,
your price & special offers are locked in. The only time your cake would
increase in price is if you change your design, delivery location and so on
(changes you make to your order). Signing paperwork is not final until funds are deposited, only then is your date on our books.
5. Ordering a cake:
All cakes need to be ordered via phone or in person. Sorry, NO internet/e-mail cake orders. You can
place your order by calling 863-353-8251. Reminder: to retain your date, you
must make a 35% deposit or full payment for orders less then $150 when ordering.
6. Do your charge for a tasting?
No, we do offer free tastings/consultations for wedding and celebration events. The first tasting/consultation is free; additional tastings/consultations are $25.00, each occasion.
7. What if my cake is damaged?
Once your cake leaves the shop or after delivery; the customer/person picking up the cake is
fully responsible for the cake. Cut The Cake will not refund any money for any reason once the cake has left the shop or after delivery. If you need repair to your cake(s) there will be an additional charge. Please take into consideration on which vehicle to use when picking-up your cake. You will need a flat/uncluttered surface for your cake to set in. If you want
your cake to make it home in one piece; drive like you have a new born baby in the vehicle.