Frequently asked questions
WHY A FAUX CAKE?
Sometimes a customer would like to have a big/beautiful cake, without all of the extra cake servings. Plus a big/beautiful cake has that WOW factor, and a lot of wonderful memories are created.
Another reason for customers to request a faux cakes is when the design for very expensive and it can save you money.
DO YOU HAVE CAKE STAND RENTALS?
We have several beautiful silver, gold and other cake stands as well as different cupcake towers available for you to rent. Stand rental are available and start at $35 up to $150, with a $250 deposit required. Cake stands and cupcake stands are limited, so reserve your stand as soon as you can. The client booking the rental is responsible for returning the item in the same order it was received within four days after their event. We are open Tuesday - Friday, from 10AM to 5PM. If rentals are not returned or the rental is damaged/dirty the deposit check or your credit card will be charged for the $250 replacement/repair fee.
WHAT FORM OF PAYMENT DO YOU ACCEPT?
We gladly accept Visa, MasterCard (most credit cards), money order, CashApp and Venmo. However; Any orders $150.00 or more are required to make a non-refundable 50% deposit (same for out of state orders). All orders must be paid in full two weeks before your event date. All orders under $150.00 need to be paid in full at the time the order is placed (non-refundable). If you place an order and you do not cancel, we do charge your credit card for the full amount the completed cake. We require a one week notice of party cake cancellations; otherwise full-payment is STILL due. ALL payments made are non-refundable. There is a service fee in any checks returned (ex:NSF), of $50.00.
If you have any questions regarding payments please call: 407-922-2103
WHEN SHOULD I PLACE MY ORDER?
Party cakes: a minimum of two weeks, but it really depends on the time of the year and our work load. (The sooner the better).
Wedding Cakes: You can order your wedding cake at any time; however, in order to save your date, we suggest six months before wedding.
When you place a deposit on your cake, your price & special offers are locked in. The only time your cake would increase in price is if you change your design, delivery location and so on (changes you make to your order). Signing paperwork is not final until funds are deposited, only then is your date on our books.
HOW DO I ORDER A CAKE?
All cakes/desserts need to be ordered via phone, email or in person. You can place your order by calling 407-922-2103. Email- firstname.lastname@example.org Reminder: to retain your date, you must make a 35% non-refundable deposit or full payment for orders less then $150 when ordering.
DO YOUR CHARGE FOR A TASTING?
No, we do offer free tastings/consultations for wedding and celebration events. The first tasting/consultation is free; additional tastings/consultations are $25.00, each occasion.
Since COVID-19; we are now offering tastings mailed to your door for $25.00. call or text for more information.
WHAT IF MY CAKE IS DAMAGED?
Once your cake leaves the shop or after delivery; the customer/person picking up the cake is fully responsible for the cake. Cake & Bake, LLC will not refund any money for any reason once the cake has left the shop or after delivery. If you need repair to your cake(s) there will be an additional charge.
Please take into consideration on which vehicle to use when picking-up your cake. You will need a flat/uncluttered surface for your cake to set in; If you want your cake to make it home in one piece, drive like you have a new born baby in the vehicle.